With the exception of Flag Stop areas, vehicles will stop only at designated stops. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. My confirmation came from Costco who made my reservations. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. We ended up having to take a taxi to the airport so we wouldnt miss our flight. N. 55 de 1.246 restaurantes en Cancn. First time purchase only, local category deals. Do not deserve even 1 star rating. If the system detects something that potentially contradicts our. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They are the only transfer service I use in Mexico. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. We were provided pictures of an almost new looking catamaran. It showed on the email that our pick up time was changed. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Our last 2 experiences were not good. Keep in mind we did go down about 10 min early to ensure wed be on time. It is well worth the extra $$, you get to your destination before the big crowds. 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Unpleasant. Thank you very much for contacting us. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had to wait 2 hours in the bus before it left the airport. The whole trip was wonderful except for our airport transfer both ways! The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. They continued to assure him they were five minutes away. You should contact your travel agent for pickup time. Transfers again had been paid through Costco. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. He convinced me to give them another try. 15 tht of july , of course no reaction of this corrupt organisation ! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. I don't see a way that can be done, can you please assist?? The van was comfortable and the driver very good. It is always a pleasure to assist you and we remain at your disposal. This is the hardest company to contact. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. For Dial-a-Ride policies, please click here. So this is the 3rd time DB screwed us up. I said know weve been waiting since 10:20 for our 10:30 pick up. This is the version of our website addressed to speakers of English in the United States. Giving us an email to confirm this change. Then we took a jeep rental. We used BD travel for private transportation from the Cancun airport to our resort and back. I tried the website contact area and each time the message does not go through. All trips require a reservation one to seven days in advance. To this day, I have not received any communication from "BAD Experience". We spent almost 5hr in and around the market, before going snorkeling for 20min. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Our driver Raul got us to the terminal at approximately 6 pm. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. 39. 15 tht of july , of course no reaction of this corrupt organisation ! A nightmare of a company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Professional and polite. Nader. Yes, that was the excuse for not doing the job that it will take more time!!! Very easy to schedule and I'd use them again. Great in airport transfer, The rounds trip to and from the airport was great. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Job in Marana - Pima County - AZ Arizona - USA , 85653. Not sure? It was all shopping in tourist market. On our way back to the airport, we needed a potty stop. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. I asked for her manager's name, was given a first name and then left. See Viator voucher terms under "Viator Vouchers". Sun Shuttle Customer Service & Hours of Operation. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged We have been stranded at the airport after paying extra money for a private transfer. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. how to we confirm our pickup. We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Dollars a piece for round trip it was a great bargain. So we waited and waited and waited in the hot muggy heat for 30 minutes. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. 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Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. 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